What Information We Hold and Why
We collect the details you provide when registering — your name, contact information and account credentials. When you make a deposit or withdrawal via bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount so we can verify and reconcile your account balance.
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We do not store your mobile banking PIN or full wallet password at any point. Device identifiers and session data are logged automatically to detect unusual login activity and keep your account secure. If you contact our support team, that correspondence is stored against your account
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for follow-up accuracy. We may also collect cookies and browsing data within the platform to improve how pages load on your device. Retention of this data varies by type: transaction records are kept for the period required under applicable law, while session logs are cleared on
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a shorter rolling cycle. Your use of this platform and the applicability of this policy depend on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.